GBGlamour Business Advisory
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What we pick up for you

The calls and admin we take off your desk

Virtual reception and call answering

We answer your business line in your company name, take a proper message and pass the details on, so callers never reach a dead end.

Diary and appointment booking

We hold your availability, book appointments into the slots you keep free and send confirmations, so your diary fills without you stopping work to fill it.

Message taking and onward relay

Every enquiry is logged with the caller's name, number and what they need, then sent to you or the right colleague soon after the call ends.

Email and inbox triage

We clear the routine messages, answer the ones we can and flag the rest by urgency, so your inbox opens on what actually needs your judgement.

Outbound call handling

We ring to confirm bookings, chase quotes and follow up after a job, keeping your tone and your name at the front of the conversation.

Overflow and out-of-hours cover

When the line is busy or the office is shut, we step in on the same number and keep the enquiry warm until you are back.

Glamour Business Advisory

Speak to Glamour Business Advisory about the calls you keep missing

Ask about cover

Ask us anything — we reply within one working day, and a first chat costs nothing.

Getting started, step by step

How a new client engagement runs with us

01

Ask for a first conversation

You tell us how many calls you get, when they tend to come in and what you want done with each one, and we listen before we suggest anything.

02

Agree what we handle

We settle the scripts, the greeting, the hours you need covered and the details we should capture, then write it all down in plain terms.

03

Watch your calls being answered

We go live on your number, take the calls and send you the messages, and you can hear how we sound before you commit to anything long term.

04

Review and adjust together

We look back over the month with you and shift the hours, the wording or the level of cover as your workload changes.

What sits behind the calls

The practical extras that come with our answering service

Your greeting, said your way

We answer in your business name with a greeting you have approved, so callers hear the company they rang rather than a stranger.

Cover across evenings and weekends

We can staff the line early, late and on weekends, which suits trades and clinics whose customers ring outside office hours.

Message records you can search

Each call is written up and kept in order, so you can look back and see who rang, when, and what was promised.

Clear handover to your team

Urgent calls are passed to you or a named colleague straight away, with the context needed to pick the conversation up.

Training that fits your sector

We learn your services, your prices and the questions people always ask, so the person answering sounds like they work with you.

Simple monthly billing

You pay a straightforward monthly figure for the cover you choose, with no charge for the first conversation about your needs.

Where we stop

The work we do not take on

  • We do not give legal, medical, financial or tax advice, and we pass any caller asking for it back to you or to a qualified professional.
  • Emergency dispatch and 999-style response cover is not something we provide, so we cannot be your first point of contact for a life-threatening situation.
  • We turn down debt collection and aggressive payment-chasing calls, because that kind of pressure does not sit with how we speak to people.
  • We will not answer as a regulated adviser or sign anything on your behalf, and any call needing a formal decision is always routed to you.

Glamour Business Advisory answers your calls and keeps your diary moving.

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[email protected]A1106 South Tower 9 Owen Street, Manchester, M15 4TP, England
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